Returns & Refund Policy

At XIRASOL, we take pride in offering handmade and eco-friendly products crafted by skilled artisans. Due to the unique and sustainable nature of our artisan-created items, all sales are final.

No Returns or Refunds

We do not accept returns or offer refunds for any products purchased through our website. Each piece is uniquely handcrafted and cannot be resold. Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at contact@xirasol.com within 7 days of delivery with your order details, photos of the issue, and a description of the problem. We will review your case and assist you as appropriate, which may include replacement or store credit.

Quality Assurance

All XIRASOL products are carefully inspected before shipping. However, please note that natural variations in handmade items such as slight color differences, texture variations, or minor imperfections are characteristics of artisan craftsmanship and are not considered defects.

Contact Us

For any questions regarding this policy, please reach out to us at contact@xirasol.com . We are committed to ensuring your satisfaction with our artisan-crafted products.